Effective Date: January 1, 2025

At The 18 Steps, a venture of Sharath A Haridasan Productions (OPC) Private Limited, we primarily offer digital products and services such as online courses, webinars, and workshops. However, if we sell any physical products in the future, this policy will apply.

1. Digital Products & Services

• For webinars, online courses, and workshops, access details (such as links and credentials) will be shared via email after successful registration and payment.
• If you do not receive the access details within 24 hours, please check your spam folder or contact us at [Insert Contact Email].

2. Physical Products (If Applicable)

If we offer books, merchandise, or other physical products, the following shipping terms will apply:

• Processing Time: Orders will be processed within 2–5 business days from the date of payment.
• Shipping Time: Delivery times may vary based on location and courier service, typically ranging from 5–15 business days.
• Shipping Charges: Any applicable shipping fees will be mentioned at checkout before payment.
• Tracking: A tracking number (if available) will be shared via email once the order is dispatched.

3. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us.
• We are not responsible for delays due to natural disasters, courier issues, or unforeseen circumstances.
• If a package is lost in transit, we will work with the shipping provider to resolve the issue.

4. Contact Us

For any shipping or delivery-related queries, contact us at:

Sharath A Haridasan Productions (OPC) Private Limited
Email: namaste@the18steps.com
Website: www.the18steps.com

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